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Privacy Policy

  1. Terms
    By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
  2. Use License
    Permission is granted to temporarily download one copy of the materials (information or software) on Lakeland Mental Health Center’s web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
    1. Modify or copy the materials;
    2. Use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
    3. attempt to decompile or reverse engineer any software contained on Lakeland Mental Health Center’s web site;
    4. remove any copyright or other proprietary notations from the materials; or
    5. transfer the materials to another person or “mirror” the materials on any other server.
    6. This license shall automatically terminate if you violate any of these restrictions and may be terminated by Lakeland Mental Health Center at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format
  3. Disclaimer
    The materials on Lakeland Mental Health Center’s web site are provided “as is.” Lakeland Mental Health Center makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Lakeland Mental Health Center does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
  4. Limitations
    In no event shall Lakeland Mental Health center be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Lakeland Mental Health Center’s Internet site, even if Lakeland Mental Health Center’s authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
  5. Revisions and Errata
    The materials appearing on Lakeland Mental Health Center’s web site could include technical, typographical, or photographic errors. Lakeland Mental Health Center does not warrant that any of the materials on its web site are accurate, complete, or current. Lakeland Mental Health Center may make changes to the materials contained on its web site at any time without notice. Lakeland Mental Health Center does not, however, make any commitment to update the materials.
  6. Site Terms of Use Modifications
    Lakeland Mental Health Center may revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use.
  7. Governing Law
    Any claim relating to Lakeland Mental Health Center’s web site shall be governed by the laws of the State of Minnesota without regard to its conflict of law provisions. General Terms and Conditions applicable to Use of a Web Site.


Lakeland Mental Health Center Privacy Policy for SMS Messaging

Effective Date: 4/1/2025

Introduction
At Lakeland Mental Health Center, your privacy is critically important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you opt into our SMS messaging program. By opting into our SMS service, you agree to the terms outlined below, which are in compliance with the latest 2024 regulations under the Telephone Consumer Protection Act (TCPA) and the Campaign Registry guidelines.

  1. Information We Collect

When you opt-in to receive SMS messages from us, we collect the following information:

  • Phone Number: The mobile number provided during the opt-in process.
  • Message Interaction Data: Includes information such as delivery status, response data, and message engagement rates.
  • Consent Data: We maintain records of when and how you provided consent to receive SMS messages, including the method of opt-in (e.g., web form, keyword, or verbal consent).
  1. How We Use Your Information

We use your information to:

  • Send text messages based on the preferences you indicated when opting in, such as, updates, notifications, and alerts.
  • Ensure compliance with federal regulations, including the TCPA.
  • Monitor and improve our SMS services by tracking engagement metrics.

Your information will only be used for the purpose specified at the time of opt-in and will not be used to send unrelated messages.

  1. One-to-One Consent Requirement

In line with FCC regulations (March 2024), your SMS opt-in applies to communications from Lakeland Mental Health Center only. Your consent to receive SMS messages is specific to our company and does not extend to third-party businesses or affiliates unless explicitly stated and separately agreed upon.

  1. Message Frequency and Data Rates

The SMS message frequency will vary but will not be more than 2 messages per day unless there is a notification event. Message and data rates may apply depending on your mobile carrier and plan. Please note that message and data rates may apply depending on your mobile carrier and plan. We encourage you to review your carrier’s terms for more details on messaging fees.

  1. Opt-Out Instructions

You can opt out of our SMS service at any time by replying with “STOP” to any message you receive from us. Once you opt out, you will immediately cease receiving further messages unless you opt back in. For help, you can contact us directly at support@lmhc.org or (218) 736-6987.

  1. Data Sharing and Disclosure

We will never share or sell your information to third parties for marketing purposes without your explicit consent. We may, however, share your information with trusted third-party service providers for the purpose of facilitating SMS delivery (e.g., telecommunications providers). All such parties are bound by strict confidentiality agreements and are prohibited from using your data for any purpose other than SMS delivery.

In compliance with Do Not Call (DNC) Registry regulations (2024), you have the right to register your number with the National DNC Registry. If you are on the DNC Registry, we will not send you promotional SMS messages unless you have provided express consent to do so.

  1. Security of Your Information

We take reasonable measures to protect the information you provide from unauthorized access, disclosure, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data during transmission or storage.

  1. Record-Keeping and Proof of Consent

As required by the TCPA and Campaign Registry guidelines, we maintain records of all opt-ins and opt-outs, including timestamps and the method of consent. These records are kept securely and may be used to demonstrate compliance with regulatory requirements if needed.

  1. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated via SMS or on our website. Continued use of our SMS service after any changes indicates your acceptance of the revised policy. Please check back periodically to stay informed of any updates.

  1. Contact Us
    Email: support@lmhc.org
    Phone    : (218) 736-6987 
    Address: 980 South Tower Road, Fergus Falls MN, 56537

Links:


Key 2024 Compliance Elements:

  • One-to-One Consent: Consumers are only giving consent to receive messages from the specific business they opt into, not from multiple parties​
  • Clear Disclosures: The policy includes clear language about the nature of the messages, frequency, potential charges, and opt-out mechanisms​
  • Do Not Call Protections: The policy reflects the latest FCC guidance that DNC protections apply to SMS, making it clear that businesses must adhere to DNC regulations​
  • Data Sharing and Record-Keeping: Emphasizes the importance of maintaining proof of consent and clear guidelines on how data is shared for operational purposes.

This updated Privacy Policy example aligns with current 2025 TCPA and FCC guidelines, ensuring your business remains compliant while fostering transparency with consumers.


SMS Terms and Conditions

Lakeland Mental Health Center SMS Terms and Conditions

Effective Date: 4/1/2025

  1. Introduction

By opting into the SMS program provided by Lakeland Mental Health Center, you agree to receive recurring text messages to the phone number you provided. These messages may include updates, notifications, and alerts. By participating, you agree to these Terms and Conditions, which comply with the Telephone Consumer Protection Act (TCPA) and the FCC’s 2024 guidelines.

  1. Opt-In Consent

In accordance with the 2024 TCPA guidelines, your participation in our SMS service requires explicit one-to-one consent. This means that by opting in, you consent to receive messages from Lakeland Mental Health Center only. Consent cannot be shared with other companies or third-party entities without your direct approval.

To join our SMS program, you may opt in through the following methods, in compliance with the 2024 CTIA Guidelines:

  • Web Form: Provide consent by checking a clearly labeled checkbox explicitly stating SMS program enrollment during the opt-in process.

By opting in, you acknowledge that your consent to receive SMS messages is not a condition of any purchase. You may receive informational messages as specified at the time of opt-in.

  1. Message Frequency

The number of messages you receive will vary but will not be more than 2 messages per day unless there is a notification event. Message and data rates may apply depending on your mobile carrier and plan.

  1. Opt-Out Process

You can opt out of receiving SMS messages from Lakeland Mental Health Center at any time by replying with the word “STOP” to any text message you receive from us. Once you opt out, you will not receive any further messages unless you choose to opt back in. For assistance contact our support team directly at intake@lmhc.org or (218) 736-6987.

  1. Terms of Consent

By opting into this SMS program, you agree to receive SMS messages from Lakeland Mental Health in compliance with the TCPA and the FCC’s 2024 guidelines. All messages will be logically and topically related to your interaction with our services and products.

Your consent is specific to Lakeland Mental Health Center and it does not extend to third-party businesses or affiliates unless explicitly stated at the time of opt-in, as mandated by the FCC’s one-to-one consent rule introduced in 2024.

  1. Privacy Policy

We take your privacy seriously. By opting into our SMS services, you agree to our Privacy Policy Privacy Policy – Lakeland Mental Health, which explains how we collect, use, and protect your personal information. Your phone number and interaction data will only be used for the purpose of delivering the SMS messages outlined in this agreement.

  1. Message and Data Rates

Message and data rates may apply, depending on your mobile service provider and plan. Lakeland Mental Health Center is not responsible for any fees charged by your carrier for receiving or sending messages related to our service.

  1. Record-Keeping and Compliance

We maintain detailed records of when and how you provided consent to receive SMS messages. This includes storing opt-in and opt-out dates and timestamps. These records are maintained in compliance with TCPA regulations and may be used to demonstrate proof of consent if required.

  1. Changes to Terms and Conditions

Lakeland Mental Health Center reserves the right to modify or change these Terms and Conditions at any time. Any significant updates will be communicated via SMS or through our website. By continuing to use our SMS services after any changes, you agree to the revised Terms and Conditions.

  1. Disclaimers and Liability Limitations

Lakeland Mental Health Center is not responsible for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission from your mobile carrier and network provider. We cannot guarantee that SMS services will always be available in all areas.

  1. Contact Information

If you have any questions or concerns regarding these Terms and Conditions or the SMS service, please contact us at:

  • Email: support@lmhc.org
  • Phone: (218) 736-6987
  • Address: 980 South Tower Road, Fergus Falls MN, 56537

Links:

Key 2024 Compliance Elements:

  • One-to-One Consent: Reflects the 2024 FCC regulation that requires explicit consent for messages from a single seller, preventing bundled consents for multiple parties​
  • Clear Disclosures: The template clearly outlines message frequency, data rates, opt-out mechanisms, and consent specifics as required by the TCPA​
  • Opt-Out Mechanisms: Clear opt-out instructions are provided, with immediate processing of opt-out requests, as required under current guidelines​

This updated Terms and Conditions template complies with the 2024 TCPA and FCC guidelines, ensuring that your SMS marketing practices are transparent, compliant, and user-friendly.

If you have any questions about this Privacy Policy or wish to update your SMS preferences, you can contact us at:

  • Email: webmaster@lmhc.org
  • Phone: (218) 736-6987

Address: 980 Tower Rd. S, Fergus Falls MN, 56537

For more information about LMHC and our services, please call one of our offices. 

If you would like to receive a call back from one of our Intake Specialists, please Contact Us with a phone number where you can be reached.    One of our Intake Specialists will respond to you within 48 hours or two working days.  If you do not hear from us within this period or if you would like immediate assistance, please call one of our offices directly.

If you are experiencing a mental health emergency, please call our crisis number at 800-223-4512.

Lakeland Mental Health Center

Fergus Falls – 980 South Tower Road | Fergus Falls, MN 56537 | (218) 736-6987

Moorhead – 1010 32nd Ave S | Moorhead, MN 56560-5001 | (218) 233-7524

Detroit Lakes – 928 8th St SE | Detroit Lakes, MN 56501 | (218) 847-1676

Glenwood – 14 6th Ave NW | Glenwood, MN 56334 | (320) 634-3446

Alexandria – 702 34th Ave East | Alexandria, MN 56308 | (320) 762-2400

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